Terms & Conditions
Terms & Conditions in short
- By ordering any of our products, you agree to be bound by these terms & conditions.
- By placing an order at Evolve Comfort, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
- All personal information you provide us with or that we obtain will be handled by Evolve Comfort as responsible for the personal information.
- Events outside Evolve Comfort’s control shall be considered force majeure.
- The price applicable is that set at the date on which you place your order.
- Shipping costs and payment fees are recognized before confirming the purchase.
- Card information is transmitted over secure SSL encryption and is not stored.
- Please note that local charges may occur.
- Evolve Comfort reserves the right to amend any information without prior notice.
Terms and Conditions
This page contains the terms and conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Evolve Comfort, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Evolve Comfort for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
All personal information you provide us with or that we obtain will be handled by Evolve Comfort as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Evolve Comfort will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Evolve Comfort to delete or correct the information held about you. By accepting the Evolve Comfort Conditions, you agree to the above.
Events outside Evolve Comfort’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Evolve Comfort is released from Evolve Comfort’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
All products remain Evolve Comfort’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Evolve Comfort.
All transfers conducted through Evolve Comfort are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Please contact Evolve Comfort before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Evolve Comfort and gives information relevant and the reason for complaint.
Evolve Comfort will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail us with your order number and reason for return. Return requests must be received within the 101-night period post-delivery. Return requests received on day 102 or beyond will not be eligible for return.
Returning A Package
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Evolve Comfort is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. Return requests from an international address other than the USA will not be accept or eligible for return/refund. Return shipping will solely be the responsibility of the customer.
Evolve Comfort mattress exchange is defined as the return of one mattress in exchange for another mattress of a different size, free of charge within the 101-night sleep trial period. Evolve Comfort reserves the sole right to approve or deny any exchange requests on a case-by-case basis. In no scenario will Evolve Comfort allow more than one exchange per customer. To initiate an exchange, please contact us by email with your order number. Evolve Comfort will not accept any exchange requests from an address outside of Canada or USA.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Evolve Comfort reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Evolve Comfort without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Evolve Comfort we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Evolve Comfort reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Evolve Comfort has the right to cancel the order and refund any amount paid in the best way. Evolve Comfort shall also notify the customer of equivalent replacement products if available.
We do not represent or guarantee the truthfulness, accuracy, or reliability of the content posted by third parties.
All enquiries: [email protected]